Tango: The Best Document360 Alternative
See why teams that onboard new hires, write SOPs, and answer everyone's questions choose Tango instead.
Tango and Document360 strengths
Explore the perks of working with us
Automatically capture every step as you work, generating a polished step-by-step guide
Walk users through every click with interactive in-app guidance
Capture multiple paths and decision points within a single workflow
Turn any workflow into an embeddable video that automatically updates when the workflow does
Pin guides, tips, and links directly inside the software, right where people need them
Automate repetitive steps across web-based tools without APIs or integrations
Track process adoption and see where users complete, drop off, or get stuck
Build searchable knowledge bases and help centers for employees and customers
Manage documentation reviews, approvals, and publishing workflows
Track article performance, reader engagement, and knowledge base searches
Help users find answers with AI-powered search and interactive decision trees
Create branded documentation portals with customizable layouts
Tango Testimonials
See how Jasco Manufacturing cut 90% of errors from their quote-to-cash process
“We improved access to knowledge by 20%”
“In six months with Tango, we improved access to knowledge by 20% and employee satisfaction by 25%.”
“No one wants to spend 15 minutes reading”
“No one wants to spend 15 minutes reading about a process when they could use that time to actually do the process.”
“I love how you literally just have to... do the process!”
“I've been using Tango across 2 companies now and this has been one of my favorite tools...if you want to invest in documenting processes, Tango is the way to go.”
Turn captured workflows into interactive walkthroughs that highlight what to do next, right inside the tools where employees work.
Pin guidance directly to buttons, fields, and screens so answers show up right where questions happen.
Automate repetitive browser work like data entry, cross-tab clicking, and form-filling, while your team stays in charge of the decisions.
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Create searchable help centers
Publish internal and external documentation in customizable help centers.
Organize documentation by topic
Group SOPs, guides, and other resources into categories and subcategories.
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Key Differences
Capture multiple paths and decision points within a single workflow, then guide employees through the steps that apply to them.
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Build branching decision trees in a separate visual editor, manually adding decision points and connecting the steps for each path.
Walk your team through entire workflows, click by click, so they can complete the process without leaving the software they’re using.
Provide contextual help, knowledge base articles, and interactive product demos that users can reference.
Track step-level progress, completion, and drop-off to see how people move through a workflow and where they get stuck.
Track article views, reads, feedback, and search activity to understand how employees engage with your documentation.
What do Tango and Document360 have in common?
Capturing Documentation
Automatically capture processes as step-by-step guides with screenshots as you work
Capture processes across web and desktop apps
Watch AI title your guide and add simple instructions for each step
Editing Tools
Customize documentation to follow your brand guidelines
Advanced editing—update steps, annotate screenshots, and add tips and alerts
Sharing
Invite others to edit and collaborate in a shared workspace
Share knowledge via link, embed code, HTML, Markdown, or PDF
Integrate with tools like Slack, Zendesk, Google Workspace, and more
Security & administration
Control access with user roles and permissions
Access analytics to understand how users engage with your documentation
Streamline your end user experience with single sign-on (SSO)
Protect your data with SOC 2 Type II compliance
FAQ
Tango is a better fit for teams that want to automatically capture software workflows and turn them into step-by-step SOPs employees can follow as they work. Document360 is better suited for creating, organizing, and maintaining SOPs within a centralized knowledge base.
Tango is a better fit for hands-on software training, helping employees learn processes by following interactive guidance as they work. Document360 is better suited for providing searchable training materials, knowledge base articles, and reference documentation.
Document360 offers in-app help widgets and interactive product demos, but these aren't the same as guiding employees through a live workflow. Tango's Guide Me provides interactive, click-by-click instructions directly inside the software employees are using.
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